Frequently Asked Questions

Yes, GramSave is legal as long as you use it for personal, non-commercial, and educational purposes on publicly available content. Downloading copyrighted material for redistribution or profit is illegal. We strictly advise users to respect all copyright laws and platform terms of service.

Our service operates within the bounds of Fair Use doctrine (U.S.) and similar provisions in other jurisdictions. We provide extensive educational resources on copyright compliance in our blog section.

No. GramSave does not host, store, or archive any videos on our servers. All processing happens client-side, creating a direct link between your browser and the source. This ensures user privacy and compliance with hosting regulations.

When you process a URL, we simply help your browser locate the video file on the platform's servers. The download happens directly from the source to your device.

Yes, GramSave is currently free to use for educational purposes. We believe in accessible education and don't charge for our core archiving services.

We may display safe, non-intrusive advertisements in the future to cover server costs, but we will never charge for basic video archiving functionality.

No! GramSave works completely without registration. Simply paste your URL and start archiving. We believe in frictionless access to educational tools and respect your privacy by not requiring personal information.

No. We respect user privacy and platform security settings. GramSave only works with publicly shared URLs. If an account is private, our tool cannot and will not access its content. Please do not ask us to bypass this.

This is both a technical limitation (we don't have access to private content) and an ethical stance (we respect user privacy choices).

Some platforms separate video and audio streams to save bandwidth. Our tool attempts to merge them, but in some rare cases, you might get a video-only file. Try these solutions:

• Verify the original video has sound by playing it on the platform
• Try processing the URL again (sometimes it's a temporary server issue)
• Use a different browser (Chrome and Firefox work best)
• Check if your device volume is muted

This usually happens if:

• The URL is not from a supported platform (Instagram, TikTok, Facebook)
• The post has been deleted or made private
• You copied a "Story" link that has expired (Stories only last 24 hours)
• The URL format is incorrect (make sure you copy the full link)

Please check the link in your browser first to ensure the video is still accessible.

We fetch the highest quality available from the source platform, typically ranging from 720p to 4K depending on how the creator uploaded the original content.

Note: The quality depends entirely on what the platform provides. If the creator uploaded in 1080p, that's the maximum you can get. We don't upscale or modify video quality.

Most URLs are processed within 2-5 seconds. Processing time depends on:

• The platform's response speed
• The video's file size
• Your internet connection speed
• Current server load

If processing takes longer than 30 seconds, try refreshing the page and attempting again.

Currently we support Instagram, TikTok, and Facebook. We're constantly evaluating new platforms based on educational demand and technical feasibility.

Platforms under consideration include Twitter/X, YouTube Shorts, and LinkedIn. If you have a specific platform request, please contact us with your use case.

Yes, but only if the story is still active (within 24 hours of posting) and from a public account. Once a story expires or is deleted, it cannot be retrieved.

Important: Respect the ephemeral nature of Stories. Creators choose this format because they want content to disappear. Only archive Stories for legitimate educational purposes.

We attempt to provide the cleanest version available from TikTok's servers. In many cases, we can access versions without the TikTok watermark, but this depends on how TikTok serves the video.

Note: Even if we remove the watermark, you should still credit the original creator when using the content.

Fair Use is a legal doctrine that allows limited use of copyrighted material without permission for purposes like education, commentary, criticism, and research. It's evaluated based on four factors:

• Purpose and character of use (educational vs. commercial)
• Nature of the copyrighted work (factual vs. creative)
• Amount used (portion vs. whole work)
• Effect on the market (does it hurt the creator's income?)

For detailed information, read our comprehensive blog article on Fair Use.

It depends on how you use them:

Allowed: Using clips in educational presentations with proper attribution, commentary videos that add substantial new content, academic research presentations.

Not Allowed: Re-uploading entire videos to monetize them, creating compilations without transformative content, using videos in commercial advertisements without permission.

Always credit the original creator and consider whether your use qualifies as Fair Use.

Try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Disable browser extensions (especially ad blockers) temporarily
3. Try a different browser (Chrome and Firefox work best)
4. Check if the original video is still available on the platform
5. Ensure you're using the full URL, not a shortened link
6. Wait a few minutes and try again (might be temporary server issues)

If the problem persists, contact our support team with the URL and error message.

No. GramSave is an independent educational tool. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Instagram, Facebook, TikTok, or any of their subsidiaries or affiliates.

We are a third-party service that helps users exercise their rights under Fair Use doctrine for educational purposes.