Get in Touch

Have questions or feedback? We'd love to hear from you. Our team is dedicated to providing the best educational archiving experience.

Email Us

support@gramsave.com

For general inquiries and support.

Business

partners@gramsave.com

For partnership opportunities.

Legal/DMCA

legal@gramsave.com

For copyright and legal matters.

Support Hours & Response Times

Our support team is committed to providing timely assistance to all users. Here's what you can expect:

Response Time
  • General inquiries: Within 24 hours
  • Technical issues: Within 12 hours
  • DMCA requests: Within 24 hours (as required by law)
  • Partnership inquiries: Within 48 hours
Operating Hours

We monitor support emails Monday through Friday, 9 AM - 6 PM EST. Weekend messages are reviewed on Monday morning.

Note: Critical technical issues are monitored 24/7.

What to Include in Your Message

To help us assist you quickly, please include:

  • For Technical Issues: The platform (Instagram/TikTok/Facebook), browser you're using, error message (if any), and the URL you tried to process
  • For Feature Requests: Detailed description of what you'd like to see and how it would help your educational work
  • For Copyright Concerns: Your relationship to the content, proof of ownership, and specific URLs in question
  • For General Questions: Be as specific as possible about what you need help with

Send a Message

Please fill out the form below. We typically respond to all legitimate inquiries within 24 hours. For urgent technical issues, please mention "URGENT" in the subject line.

Note: We do not respond to requests asking for help with downloading private content or bypassing security measures. Such requests violate our terms of service and will not receive a response.

By submitting this form, you agree to our Privacy Policy and Terms of Service.